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There are no more items in your cartMeet Nova 2: Your Smarter AI Assistant on MiRO.co.za
- Thato Mataboge - Digital Marketer
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Business doesn’t stop when the office closes, and neither should the support you rely on.
That’s why we’ve launched Nova 2, the next generation of MiRO’s AI assistant. Built specifically for MiRO customers, Nova 2 goes far beyond product searches, helping you access account information, troubleshoot technical issues, design complete solutions, plan wireless links, and build orders or quotations, all from one place.
Available 24 hours a day, 7 days a week, Nova 2 is ready whenever you are.
Sign in to unlock the full Nova 2 experience
Nova 2 is available exclusively to signed-in MiRO customers.
Nova 2 runs on MiRO’s own AI models, hosted on-premise on hardware we own and manage. Your pricing, orders, invoices, quotations and account details are processed on MiRO’s own infrastructure — the intelligence answering you is ours, not a public chatbot service.
Signing in simply tells Nova which account to work with, so every answer is grounded in your own real data.
Sign in to your MiRO account and ask Nova your question.
Built specifically for MiRO customers
Nova 2 isn’t a general-purpose AI chatbot. It’s designed specifically to help you with:
- MiRO products
- Technical support
- Solution design
- Your MiRO account
- Ordering and procurement
If your question falls outside these areas, Nova will tell you rather than guess.
Your account, answered in seconds
Need information without waiting for office hours? Nova 2 can instantly help you access:
- Account balances
- Credit limits and payment terms
- Outstanding invoices
- Payment history
- Statements and account ledgers
- Recent orders
- Deliveries
- Open quotations
- Credit notes
- Backorders
Instead of searching through emails or making a phone call, simply ask Nova. Nova can also email you the official branded PDF of your invoice, quotation, sales order, credit note or statement — the same document our accounts team would send you.
Find orders using your purchase order number
One of Nova 2’s most useful features is the ability to search using your own purchase order number.
Ask questions such as:
Nova will locate the matching quote, sales order, delivery, invoice or credit note using your own reference, making it faster and easier to track your purchases.
Live stock and incoming ETAs
Know what’s available before placing your order. Nova provides live stock availability across all MiRO branches, including:
- Centurion
- Cape Town
- Durban
- Nelspruit
- Distribution Centre
If a product is currently unavailable, Nova can provide the estimated arrival date for incoming stock where available — and you can ask Nova to notify you by email the moment it lands.
Your pricing and a complete Bill of Materials
Planning your next project? Nova 2 can generate a complete Bill of Materials based on your requirements.
Whether you’re designing a CCTV installation, Wi-Fi deployment, structured cabling project, VoIP solution, GPON network or LoRaWAN deployment, Nova creates a complete equipment list using your contracted pricing.
Each recommendation includes direct product links together with Add to Order and Add to Quote options, making it easy to prepare your purchase. Once you’re ready, your order or quotation follows the normal purchasing process through MiRO.
Design complete solutions
Describe your project in plain language and let Nova help you get started.
For example:
Nova 2 will recommend a complete solution with the products required to complete your installation, helping you plan projects faster and with greater confidence.
Plan outdoor wireless links
Nova 2 can help plan point-to-point, point-to-multipoint and multi-site wireless links using either a street address or GPS coordinates. For multi-site links, Nova plans the route and our engineers confirm the relay positions.
Nova evaluates:
- Distance
- Line-of-sight feasibility
- Expected performance
- Recommended equipment
- It can also generate a branded proposal to help you present the recommended solution.
For larger or more complex wireless deployments, Nova may recommend that you speak to one of our sales engineers to ensure the best solution is specified.
Technical support when you need it
Need help troubleshooting? Simply describe the issue or upload a screenshot for Nova to analyse.
Nova uses MiRO product information and official manufacturer documentation to help diagnose problems and provide guidance, making technical support faster and easier.
Self-service made simple
Many everyday account tasks that previously required a phone call can now be completed through Nova. Nova can assist with:
- Returns and RMA status
- Warranty checks
- Monthly statements
- Price list downloads
- Marketing collateral
- Certified training schedules and course information
Everything is available whenever you need it.
Beyond the chat: two more ways to buy faster
Seen it cheaper? Let us know. Found the same product at a lower price? Nova 2 can guide you to MiRO’s Deal Match feature, available on every product page and in your shopping cart. Simply submit the competitor’s advertised price (including VAT), the quantity required, and a website link or supporting document as proof. Your request goes directly to our sales team, who will assess it and determine whether a price match is possible.
Fast Lane: built for bulk ordering. Need to place a large order? Fast Lane is designed for procurement teams, installers and repeat buyers who need to order quickly. Search by SKU or product name, add multiple products from a single page, or upload your parts list using the downloadable Excel template. It’s the fastest way to place bulk orders without browsing product by product.
Speaks your language
Ask Nova in the language you’re most comfortable with. Nova understands and replies in a range of languages, so getting help feels like a normal conversation rather than a search box.
Start using Nova 2 today
Nova 2 brings together intelligent technical support, secure account information, solution design, wireless link planning and procurement tools into one powerful assistant, running on MiRO’s own AI infrastructure.
The first step is simple. Sign in to your MiRO account on miro.co.za and ask Nova your first question.
Whether you’re tracking an order, building a Bill of Materials, planning a wireless link or finding the right product for your next project, Nova 2 is ready to help, anytime, anywhere.
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