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Yeastar’s Latest Features: A Practical Guide for Partners
Yeastar’s Latest Features: A Practical Guide for Partners

Yeastar’s P-Series PBX has evolved far beyond traditional telephony but many partners are still only using a fraction of what it can actually do. That means missed opportunities for automation, better customer engagement, and more efficient communication.

So what do these new features really offer, and how can your customers use them in day-to-day operations?

This guide breaks down Yeastar’s latest updates into practical, real-world use cases so you can better position, deploy, and sell them.

1. Call flow designer (no-code call routing)

What it is

A visual tool that lets you design and automate call routing using drag-and-drop blocks.

How to use it

  • Build IVR menus visually
  • Route calls by time, input, or conditions
  • Automate after-hours and queue handling

Where it fits best

Ideal for support desks or service teams that need flexible call routing without relying on developers.

Benefits

  • Faster deployments
  • No coding required
  • Fully customised call journeys

How_Does_Call_Flow_Designer_Work

2. Text-to-speech & voicemail transcription

What it is

A feature that converts written text into voice prompts and voicemails into readable text.

How to use it

  • Generate IVR prompts instantly
  • Read voicemails via email or interface

Where it fits best

Perfect for busy teams who can’t always listen to voicemails but still need to respond quickly.

Benefits

  • Saves time on manual recordings
  • Faster response times
  • Easier message management

How Does Text to Speech Work

3. Omnichannel messaging & customer engagement

What it is

A unified messaging system that brings SMS, WhatsApp, and chat into one platform.

How to use it

  • Send customer alerts, updates, or campaigns
  • Manage conversations in shared team inboxes

Where it fits best

Great for retail, hospitality, or service businesses managing high volumes of customer queries across channels.

Benefits

  • Centralised communication across platforms
  • Faster, more consistent responses
  • Improved customer experience

Yeastar P-Series Phone System Chat interface

4. CRM integration & custom integration templates

What it is

Tools that connect your PBX with CRM systems to sync customer data and call activity.

How to use it

  • Enable click-to-call
  • Display customer info on incoming calls
  • Build custom integrations where needed

Where it fits best

Useful for sales and support teams who rely on customer history to handle calls efficiently.

Benefits

  • Improved customer interactions
  • Reduced admin work
  • Faster call handling

3-party Integration: CRM, Helpdesk and more

5. Presence customisation & microsoft teams sync

What it is

A feature that shows user availability and syncs it across Yeastar and Microsoft Teams.

How to use it

  • Set custom statuses (Available, Busy, etc.)
  • Sync presence automatically between platforms

Where it fits best

Ideal for hybrid teams that rely on visibility to manage internal communication.

Benefits

  • Fewer missed calls
  • Better team coordination
  • Improved visibility across platforms

6. Mobility & remote work (linkus UC client)

What it is
A softphone application that allows users to access their business phone system from anywhere.

How to use it

  • Make and receive calls remotely
  • Use business extensions on mobile, desktop, or web

Where it fits best
Perfect for remote teams, field workers, or businesses with multiple locations.

Benefits

  • Enables true hybrid work
  • Keeps teams connected anywhere
  • Improves productivity

7. Outbound call control & compliance

What it is
Controls that manage outbound calling rules, including Do Not Call lists and call attempt limits.

How to use it

  • Restrict repeat calls
  • Manage outbound campaigns responsibly

Where it fits best
Important for call centres or sales teams running outbound campaigns.

Benefits

  • Supports compliance requirements
  • Protects brand reputation
  • Reduces customer frustration

8. Security & SSO (Single Sign-On)

What it is
A feature that allows secure login using trusted accounts and protects call identity.

How to use it

  • Enable login via Microsoft or Google
  • Secure outbound caller identity

Where it fits best
Best for businesses that prioritise security and want simplified user access.

Benefits

  • Stronger security
  • Simplified login experience
  • Reduced fraud risk