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Return and Exchange
Should you be unhappy with a purchase and you would like to exchange a product for something more suitable, you may do this within 7 calendar days of purchasing the product from MiRO. All products returned must be accompanied by a descriptive reason for the return and must include all the original accessories and undamaged packaging. Products returned in a non-resellable condition may be rejected or may incur a restocking fee. We reserve the right to charge a handling fee at our sole discretion if the product is damaged or if accessories and/or packaging needs to be replaced and we decide to accept the return.
Should a product be eligible for a return, you may deliver it to any one of our branches, clearly marked for return with the sender contact details. All returns will be credited to your account, refunds must be specifically requested and may take up to 7 days. To speak to our returns department please send an e-mail to rma@miro.co.za or phone us directly.
Warranties
Most of our products come with a standard carry-in warranty. Should you want to find out if your product is still under warranty, you can do so by clicking here.
Should you experience technical issues with a MiRO product, please get in contact with our technical support team at support@miro.co.za or phone us directly.
No warranty will be honoured if the product has been tampered with, if the seals on the product have been broken, or the product has been operated outside the manufacturer’s specifications.
Warranty replacements will only be issued on accounts that are within their terms and goods not collected within 30 days may be sold to cover costs.
After an in-warranty product has been declared faulty, you may return it to any one of our branches with a full description on the fault and the contact details of the sender. MiRO will test the product and attempt to repair it, if a repair is not possible, we will issue a swop-out product, pending stock availability. To speak to our warranty department please send an email to rma@miro.co.za or phone us directly.