MiRO is a trusted supplier of unified communications products from Grandstream in South Africa

Who is Grandstream and what are their products used for?

Grandstream Networks is a manufacturer of voice-over-IP (VoIP), video communications (VC) and IP networking technologies. Their extensive product offering includes SIP IP Phones, FXS and FXO VoIP Gateways, analogue telephone adapters (ATAs), video conferencing solutions (GVC series), access control devices (GDS series), Wi-Fi access points (GWN series) and IP-PBXs (UCM series) which facilitate and manage unified communications for SMB and large enterprises. Their already vast unified communications portfolio has recently expanded to include their innovatively designed GUV series of personal collaboration multi-platform devices that feature conferencing USB HD cameras and USB noise-cancelling headsets that empower remote workers to achieve optimum productivity in any environment. MiRO offers various products from Grandstream in South Africa. We also supply products from Mimosa Networks and Ring.

History of Grandstream

Grandstream has been connecting the world since 2002 and has since cemented its name globally and in Southern Africa for manufacturing the best in class SIP-based unified communications solutions, without any aftermarket costs for firmware upgrades or licenses. With a presence in over 150 countries, their devices have become a reliable name that boasts of prestigious achievements and has been awarded the 2020 Unified Communications Product of the Year by TMC.

Advantages of using Grandstream in South Africa

Grandstream offers a full suite of scalable solutions that can be combined to create a powerful yet easy-to-manage platform. Integrators can securely manage access to any building using the GDS-series, provide indoor and outdoor Wi-Fi access to users with the GWN range and manage it all online using the GWN cloud platform and the GDS manager.

Furthermore, businesses of all shapes and sizes can host and present online meetings, trainings and webinars with the option of streaming to third party platforms using the GVC or the GUV series, brining office workers and work-from-home employees together instantly.

With Grandstream’s analogue telephone adaptors (ATAs), previous investments in older technologies such as fax machines and analogue phones can be integrated into new digital IP networks. The UCM series serves as a centralised all-in-one communications controller by providing interactive voice recordings (IVR), call centre queue management, call recording, packet capture, voicemail, conferencing, LDAP phonebook support, integration with popular CRM packages such as Salesforce, and all major voice codecs included, G.729, G.722 and OPUS. All these call functions can be managed through the Grandstream Device Management System (GDMS) cloud platform.   

As market leaders in SIP-based communication solutions, Grandstream developed highly flexible cloud-based management platforms such as the GDMS, GWN cloud and GDS manager and made it available for all Grandstream customers at no additional cost! These platforms provide the convenience of network monitoring, troubleshooting and reporting on all your Grandstream devices from anywhere in the world.

MiRO’s partnership with Grandstream in South Africa

Together with Grandstream, MiRO has been empowering South African businesses of all sizes to achieve maximum productivity through award-winning hardware since 2005. MiRO’s strong relationship with Grandstream allows them to deliver the best customer experience to customers throughout Southern Africa, with fast turnaround times on new feature requests, pricing support for large projects and internationally accredited trainers to train and empower local Grandstream customers.  Grandstream’s versatile product offering lowers communication costs, increase security and enhances productivity. Their open standard SIP-based products offer broad interoperability along with unrivalled features, flexibility and price competitiveness. To further support their clients, MiRO also offers large local stockholding, in-house technical support, RMA repairs and Grandstream certified training.