Get answers to all your Frequently Asked Questions here

Top Questions

What new features does the website offer?

The new website is full of new features. Some of these features include:

  • Build your own quote in seconds, completely online!
  • View live stock availability at all our branches.
  • Real-time order tracking that enables you to accurately plan your inventory and installations.
  • Seamlessly update your information online.
  • View your account activity in seconds and manage all your orders on one platform.

Click here to start experiencing all these features for yourself!

I am already a MiRO Customer, do I have to register a new account?

If you have a valid MiRO client code, you don't have to create a new account. Simply activate your online account here.

You can still contact our expert sales team who will  assist you with choosing the right products to complete your solution. But if you know what products you are looking for, you can build your own quote and place your order online.

Which account type should I select?

We have 3 account options to choose from:

Business account: Business accounts offer unique pricing points and service levels, allowing resellers, service providers and system integrators to gain instant access, online or in-person, to the MiRO suite of products and services. Have a look at what your business will get when choosing MiRO as your value-added distributor of IP convergence gear – here

Individual account: Individual accounts are designed with individual consumers in mind. Shop our vast range of networking equipment, pay quickly and easily, and get your new MiRO product delivered in no time.

Business associate: The business associate account is for existing MiRO business partners who want to link additional authorised users to their business account. To apply for a business associate account, the user will have to supply the existing MiRO customer code for the business, as well as get authorisation from the business’s primary contact.

Is online shopping safe?

At MiRO, we take security very seriously, especially online. Rest assured that we have taken every precaution, using the latest security technology to ensure your personal details are safe and secure.

I forgot my password, how can I recover it?

Simply click on ‘’Forgot Password’’ and follow the prompts.

How can I stay up to date with all current promotions?

Simply email marketing@miro.co.za and ask to be added to our mailing list or subscribe to our newsletter.

How do I contact MiRO?

Tel: 012 657 0960

Sales Queries: sales@miro.co.za

Online Assistance: online@miro.co.za

Account Related Queries: accounts@miro.co.za

Returns, Repairs and Warranties: rma@miro.co.za

Orders & Returns

My order has not arrived, what do I do?

Once logged onto your account, navigate to ‘’My Account’’ and ‘’Orders’’ to view the status of your  orders, alternately contact us on online@miro.co.za or 012 657 0960

Can I return online purchases?

If you are not happy with your purchase, you have up to 7 days to return it to a MiRO branch near you. Please see our returns and warranties conditions here.

How will I know if my order was successfully placed?

You will receive confirmation of your order via email. 

Please contact online@miro.co.za for any order enquires.

Payment

What forms of payment do you accept online?

At this moment we accept:

  • Secure Instant EFT
  • Mobicred Payments (For Individual Accounts Only)

What forms of payment do you accept in-store?

We accept:

  • Cash
  • EFT
  • Credit and Debit Cards
  • Terms (As per individual account)
How will I be refunded if I cancel my order?

For any refund enquires please email accounts@miro.co.za

What is Mobicred?

Mobicred is an online credit facility that allows you to shop on our website and repay the amount in monthly installments. 

Please note customers will be required to register at www.mobicred.co.za and will be required to provide documentation for approval of this credit facility. Mobicred is only available for individual accounts.

Can I pay via EFT?

Yes, we have accounts with Absa, FNB, Nedbank and Standard bank for your convenience. Click here to view our banking details.

Product & Warranty

Can you assist with ICASA licensing?

Yes. Our pre-sales team will assist you with the planning of your link according to your required specification; provide you with a full wireless package that includes your link planning, quotation and if needed, a completed ICASA license application form, all at no additional cost.

Please contact sales@miro.co.za

Do you have demo stock?

We do have demo stock on display at our offices, but you can request a demo application form for specific solutions. 

Please contact sales@miro.co.za 

How do I check my warranty?

You can check your product warranty by navigating to ‘’Warranty Check’’. 

Please Note: You will have to be logged in to view warranties and you will need your item serial number at hand.

For further assistance please contact rma@miro.co.za 

My warranty expired, what do I do?

You can purchase extended warranties from us. 

Delivery & Collection

How do I change my delivery address?

Personal Account holders can update their shipping address by navigating to ‘’My Account’’. Business Account holders can request a shipping address change via online@miro.co.za or by calling us on 012 657 0960

Where do you deliver to?

We deliver within the borders of South Africa, and there may be additional charges for deliveries to outlying areas. We have a dedicated export division at our head office dealing with the sub-Saharan region.

When can I expect my delivery?

Deliveries will be dependant on stock availability and the delivery option selected. Should stock not be available at your nearest branch, we will ship it from one of our other branches. This will, however, add 2-4 days to your expected delivery date.

We currently offer 2 delivery options:

Express delivery is ideal for urgent or time-sensitive goods. Depending on the delivery location, Express delivery could take anything from 1 - 3 days after invoice.

Economy delivery takes a little longer than express delivery, but at a lower price. Depending on the delivery location, Economy delivery could take anything from 3 - 6 days after invoice.

Simply click on your order tracking number for live updates.

Can I choose to collect instead of delivery?

You will have the option to collect at any one of our branches when finalising your purchase.

How soon can I collect my order?

Order collections can vary from 1 - 3 days. You can check the status of your order under ''My Account''.

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