In light of the current economic crunch, businesses have to adapt by working smarter and those who are able to cut operational costs without sacrificing quality and service will be the ones who will come out stronger and better equipped to face the ‘new normal’ economy.

We have noticed that with this ‘’new normal’’ comes a surge in demand within the telecommunications sector. ISPs, WISPs cannot afford to become complacent and great customer service should remain a key differentiator. Together with Splynx we can offer you a solution that will help your business work smarter and reduce operational costs.

The Splynx billing software is a multidimensional software solution that enables your business to deliver great customer service with smaller teams relying on automation, giving a major advantage whilst saving on operational costs.

Splynx has multiple network management tools already integrated, eliminating the need for additional staff and systems to performs services such as the blocking of non-payers, radius servers, bandwidth management, hotspot prepaid management, IP Address Management (IPAM) and intensive network monitoring. Another major benefit of the Splynx software is that inventory and reseller management can be automated and Splynx offers you and your customers a ticketing system that allows for the scheduling and tracking of tasks and support queries.

Furthermore, the Splynx CRM system allows you to streamline support. This enables customers to log onto their own dedicated portal where they can track and view payments, check data usage and log support calls without having to speak to support staff.

We are living in the ‘new normal’ and an automation system like Splynx allows you to reduce operating costs, allowing you to expand other services that are critical to their growth.