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Meet Nova | your AI-powered MiRO product specialist
Meet Nova | your AI-powered MiRO product specialist

Meet Nova | Your AI-powered MiRO product specialist

We have always believed that great service doesn’t stop at the sale. Whether you’re a network installer, systems integrator, IT manager, or procurement specialist, you need quick, accurate answers to get the job done. That’s exactly why we built Nova, our AI-powered specialist, giving you the right information, right when you need it.

Why we built Nova

Every day, our customers reach out with questions about compatibility, setup, stock availability, or how to choose the right product for a specific application. Our team is always ready to help, but we know that sometimes you just need answers now, even after hours.

Nova never sleeps, never loses patience, and is trained specifically on MiRO’s products and services.

We designed Nova to solve real challenges for our customers, especially when time is tight or your team needs support outside working hours. Nova is part of our broader mission to go Beyond Distribution and make your life easier with expert advice, training, and intelligent support around the clock.

What Nova can do for you

Nova is not a chatbot. Nova is an AI-powered MiRO employee tasked with our mission of empowering our partners to connect communities. Here’s how Nova can assist you today:

  • Recommend complete solutions based on your needs. Example: “Hi Nova, help me design a Wi-Fi network for a school with 500 students.
  • Answer questions about product features and generate instant product comparison tables, even with images.
  • Help design a solar power solution for your wireless high site.
  • Provide installation advice and basic tech support.
  • Save you time with instant answers to your solutions and technical questions.

For example, you can ask Nova to do a product comparison between the U6+ and the U7-Lite.

Think of Nova as your first stop for product support. It is fast, friendly, and focused.

How to access Nova

  1. You can access Nova by logging in to your miro.co.za account.
  2. At the top of the page, click on the Nova icon and start your chat.

Whether you want to know which UniFi camera is best for indoor use, or need assistance with a large-scale Wi-Fi telephone solution, Nova is ready to help 24/7.

Do you have a product question in mind? Give Nova a try today.

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