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There are no more items in your cartEverything you need to know about our Technical Support
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We go Beyond Distribution by offering more than just products—we provide the expertise and support needed to help you succeed. One of the key pillars of this commitment is our Technical Support Department, a team dedicated to ensuring that your solutions work seamlessly.
What our Technical Support team assists with:
Our technical support team specialises in troubleshooting and problem diagnosis. Whether you’re facing connectivity issues or configuration challenges, we follow a step-by-step process to identify and resolve the issue.
If a problem requires additional expertise, our team works closely with vendors to get the necessary support, ensuring you receive the best possible solution.
Value-Added Services from Our Technical Support Team
We add value right from the start, our technical support services include:
• Pre-configuration: When you purchase a product from MiRO, we can pre-configure it before dispatch, so it’s ready for installation upon arrival. Upon checkout online you can opt for pre-configuration or ask your Account Manager for more information.
• Free link planning: Our team assists with link planning to ensure optimal performance for your deployments. You can opt for free link planning or contact your Account Manager at support@miro.co.za
• Lifetime technical support: One of the biggest benefits of working with MiRO is our commitment to offering technical support for life, ensuring that you always have expert guidance when you need it.
How to Contact our Technical Support team:
Getting in touch with our technical support team is easy. Whether you need remote assistance or prefer face-to-face interaction, we are available through multiple channels:
• Telephone support – Ideal for on-site troubleshooting: 012 657 0960
• Email support – Reach out to us at support@miro.co.za
• Walk-in support – Visit us in person for immediate assistance—no appointment needed.
The Expertise Behind Our Support
Our technical support team isn’t just experienced—they’re highly qualified. With certifications such as N+, A+, CCNA, and CCNP, they bring deep technical knowledge to every interaction. Additionally, our team holds multiple vendor certifications from leading brands like MikroTik, Grandstream, Cambium, AJAX, Uniview, Teltonika, and more.
Why We Offer Technical Support
Our goal is not just to solve problems but to empower our clients. By sharing knowledge and offering continued support, we can help businesses thrive. Our commitment to customer retention and long-term partnerships drives us to provide ongoing technical expertise to help you get the most out of your technology investments.
Don’t just take our word for it - what some of our Business Partners have to say about us:
“I want to thank Hulisani for his great assistance. I forgot to inform the Miro team to do the programming and getting on-site I had a problem. He helped me in a very professional way by leading me step by step what he needed me to do to assist him in programming the radios. I am in a very remote area and I thank Hulisani deeply for the assistants. You a star thank you” – Matt
“Yeah this is what I call aftersales services, Hulisani and his team they are great, always willing to help, and always go extra mile in the their work” - Ele Ntsoane
“Always such a pleasure doing Business with Miro. Fast and accurate feedback, ordering process and turn around time is second to none. Keep up the fantastic work!!”- Jay
Technical support at MiRO goes Beyond Distribution—we are here to ensure your networks, security systems, and communication solutions perform at their best. Whether you need troubleshooting, configuration assistance, or expert guidance, our team is ready to assist.
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