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RMA at MiRO: Going Beyond Distribution
RMA at MiRO: Going Beyond Distribution

We go beyond just distributing ICT and IP solutions - we provide value-added services that ensure your business stays connected. One of these essential services is our hassle-free Return Merchandise Authorisation (RMA) process, designed to give our customers peace of mind when dealing with faulty or damaged equipment.

What is the function of RMA at MiRO?

Our RMA department plays a crucial role in managing product returns, ensuring customer satisfaction, and maintaining operational efficiency. Whether it's a hardware or software issue, we assess, repair, or facilitate the replacement of devices purchased from MiRO. If your unit is still under warranty, you can rest assured that we’ll work to get it repaired or replaced as quickly as possible—keeping your business online with minimal downtime.

Can I return my units at any MiRO branch?

Yes, no matter which MiRO branch is most convenient for you, you can drop off your faulty unit at any location, and we’ll take it from there.

Where can I check the warranty status of my units?

Where can I check the warranty status of my units?

Checking your unit’s warranty status is simple.

You can:

• Visit our website and enter the serial number.

• Contact our RMA department via phone with the serial number in question.

• Email us at rma@miro.co.za for assistance.

Can I book an RMA online?

Yes, our online booking system makes the process easy and efficient. Simply visit our website to log a request, and we’ll guide you through the next steps.

What is the turnaround time on RMA?

We understand how crucial uptime is for your business. That’s why we aim to resolve RMA requests as quickly as possible:

• Walk-in customers are assisted within 5 minutes of arrival at the helpdesk.

• If the unit needs to be booked in, the turnaround time is typically 24-48 hours.

What if my unit is under warranty but has water damage?

While our warranty covers manufacturer defects, external damage—such as water exposure—may not be covered. However, we assess each case individually and will advise you on the best course of action.

Can MiRO repair my unit?

It depends on the device. Some products can be repaired by our in-house technicians, while others may be irreparable. If a repair is possible, we will provide you with the necessary details and costs (if applicable).

Can MiRO send units to the supplier for repairs?

Yes, for certain brands, we can facilitate repairs through the original manufacturer. Our team will handle the process, keeping you updated on timelines and outcomes.

Additional RMA Services: Insurance Letters

If your device has been lost, stolen, or irreparably damaged, MiRO can assist with an insurance letter. This document provides the necessary details for your insurer to process a claim, helping you get back on track without unnecessary delays.

We believe in delivering more than just products—we deliver solutions. Our RMA department is here to ensure you get the most out of your investment, with a hassle-free repair and returns process that keeps your business moving forward. Need to book an RMA or check your warranty status? Contact us today at rma@miro.co.za.

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